Service
Support that shares
the same memory.
A complete service desk on the same customer record as marketing and sales. Live work feeds refresh every fifteen seconds, live chat every four.
The agent answering the ticket sees the same profile the marketer and the seller see. Nothing is asked twice.
Capabilities
Everything a service team needs, in one desk.
My Desk
A live agent workspace with a pushed work feed.
Tickets
Omnichannel tickets with SLA clocks and routing.
Live chat takeover
A person takes over an AI conversation mid-chat.
Agentic email
Autonomous handling of inbound support mail, grounded in the knowledge base, with guardrail escalation.
Field service
Work orders and visits tied to the customer record.
Knowledge base
Internal articles and a public help centre from one source.
SLA and quality
CSAT, SLA attainment and AI quality audits of conversations.
Surveys
NPS and feedback surveys written back to the record.
Channels
Any channel in, through one intake.
Calls, dialer and IVR
Voice queues, a dialer and IVR flows inside the desk.
Intake API
WhatsApp, Instagram, Facebook, marketplaces and telephony land through one contract.
Reports
Volume, resolution, quality and channel reports.